LEGAL
Refund Policy
How refund requests are reviewed for Smartiflix subscriptions.
Last updated: July 24, 2026
Eligibility
Refund eligibility depends on the timing of your request, whether credentials were delivered and used, and the nature of the issue. Contact support promptly if something goes wrong after payment.
How to request a refund
Message Telegram support at @smartiflixsuppor or email info@smartiflix.com with your order details.
Non-refundable situations
Issues caused solely by incompatible players, unsupported devices, or unstable local internet may not qualify after successful activation and use.